Return and Refund Policy

Return and Refund Policy

Store Name: Cloud Elixir
Contact Email: support@cloudelixir.shop

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging

  • You must provide a receipt or proof of purchase

Certain items may not be eligible for return due to hygiene or safety reasons. These will be clearly marked on the product page.

How to Start a Return

To initiate a return, please contact us at support@cloudelixir.shop with your order number and reason for return.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods

  • Personal care or hygiene products

  • Gift cards

  • Items marked as final sale

Please contact us if you have questions or concerns about a specific item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed automatically to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Shipping Costs

  • Original shipping costs are non-refundable

  • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item

Exchanges

We do not offer direct exchanges. If you wish to receive a different item, please return the original item and place a new order.

Contact Information

If you have any questions about our return and refund policy, please contact us at:
📧 support@cloudelixir.shop